Frequently Asked Questions - FAQ

We understand that needing an auto locksmith can sometimes be unexpected and a little stressful, so we’ve put together some of the most common questions to help guide you.

We’re always happy to have a friendly, no-obligation chat and talk you through your situation, offering clear and practical advice wherever we can.

If you don’t find the answer you’re looking for, please don’t hesitate to get in touch.     

How quickly can you get to me if I’m locked out?

We always aim to reach you as quickly as possible. Response times can vary depending on your location, traffic conditions, and the time of day, but we prioritise urgent lockout situations and will give you a realistic estimated arrival time when you call. Our mobile service means we come directly to you, wherever you are.

Can you make a new key if I’ve lost mine completely?

Yes, we can. In most cases, we can cut and program a replacement key on-site, even if you have no spare. This saves you the time and expense of going through a dealership.

Do I need to be with the vehicle when you arrive?

Ideally, yes. We will need to verify that you are the owner or authorised user of the vehicle before carrying out any work. This is an important security step to protect both you and your vehicle.

If you’re unable to be present, we can proceed provided there is a verified, responsible person nominated by you at the location who can confirm authority and provide the necessary identification on your behalf. This ensures we maintain strict security standards while still offering flexibility where needed.

What information do you need when I call?

We’ll usually ask for the vehicle location, vehicle make and model, year, and a brief description of the issue.

This helps us assess the situation in advance and ensures we arrive fully prepared with the correct tools and equipment for your specific vehicle.

In some cases, we may also ask whether you have access to a spare key or if the keys are locked inside the vehicle, as this can influence the approach we take. Gathering this information early allows u

Are your services available 24/7?

We aim to be as flexible as possible and understand that lockouts can happen at any time. Availability may vary depending on workload and location, but we will always do our best to accommodate urgent requests.

Can you unlock all types of vehicles?

We work with a wide range of vehicles, including most makes and models. Modern vehicles often require specialist knowledge and equipment, which we carry as part of our mobile service.

What should I do while waiting for you to arrive?

We recommend staying somewhere safe and keeping your phone nearby. Avoid attempting to force entry yourself, as this can cause damage. We’ll keep you updated and guide you if needed until we arrive.

How much will it cost?

Pricing depends on the type of service required, the vehicle, and the complexity of the job. We will always provide a clear and transparent estimate before proceeding, so you know exactly what to expect—no hidden surprises.

In most cases, our services are considerably more cost-effective than main dealerships, as we provide a mobile, on-site solution without the need for towing or long wait times. We will also work with you to ensure the price is fair and reflects the work required, offering practical options wherever possible to keep costs reasonable.


👉 “Mobile auto locksmith services across London, Essex and Kent”